FAQ

We "dry" our best, but sometimes things aren't perfect. We believe in the Golden Rule here at People's Choice. To that end, we stand behind our product 100% and are here to help with any questions, complaints, or issues. We also love compliments. Feel free to send us those too.

Product Issues

Our jerky is definitely on the drier-side of the spectrum.

We employ an old-school style of jerky making. This means we do not use any artificial ingredients or overly process our jerky into submission. Rather, we dry our jerky a bit more than other companies. This keeps the jerky as natural as possible.

We don't lean on fancy machinery, artificial ingredients, tricks or shortcuts. It might not be the easy way, but it's the right way. You'll never find two pieces that look exactly the same, and this is how we like it. It's the reason our jerky tastes like it was made in your kitchen, not in a factory. We believe jerky with a little variability between each piece is a good thing. It celebrates the all-natural, unprocessed nature of real food.

With that said, the jerky shouldn't be too tough or dry! We like to treat our customers like family and we're here to help.

Feel free to reach out to our customer service team and we will help you.

White material can be a variety of things including mold, fat, or grease.

While we try to maintain our jerky as lean as possible, because we use all-natural meat, there is some variance in the fat content of each piece. During the packaging process, when the product is packed air-tight, it pulls some of the natural fat content onto the exterior surface. This is a completely normal occurrence and does happen from time to time. The product is completely safe to eat.

If you have any concerns with the product, don't hesitate to reach out to our customer service team who is more than happy to help.

Rest assured, we are here to help.

To give you a little context, we employ an old-fashioned style of jerky making which means that we keep it as natural as possible. This can lead to some batches retaining a little more fat than others.  With that said, there shouldn't be too much fat.

Have a photo handy and reach out to our customer service team. We would be more than happy to help you.

That's certainly not good! We're sorry to hear your package has been damaged. Rest assured, we are here to help! Please have a picture handy, this will help us determine if it was damaged in transit or if there was something wrong with the actual package.

Contact our customer service team and we'll be happy to help you!

Oh no!

Mold is gross, no doubt about it.

The occurrence of mold is one of the potential drawbacks of a preservative-free product. The presence of one slightly undried piece can lead to the spoilage of an entire bag. In no way does this have anything to do with the quality of the meat as we use nothing but the most natural ingredients. Just an unfortunate occurrence from time to time.

Please email our call our customer service team with your email, order number, and spoiled product and we'll take care of you right away. If you can take photos that is extra helpful.

Recurring Orders

How to Manage a Recurring Order Subscription

You can absolutely update the shipment date of your next order, either forward or backward in time. Watch the video above to see how to make changes to your recurring order.

If you are still having issues, feel free to contact our customer service team. We can manually make the update for you.

How to Update Credit Card Information

You can watch the video above or follow these simple steps to change your credit card information for your recurring order.

1. Log in to your account.

2. Click on the Manage Subscription tab.

3. Scroll to the Payment Information tab

If you are still having difficulty, feel free to contact our customer service team.

How to Apply a Discount Code to Recurring Orders

Feel free to watch the video above and follow these simple steps to enter discount codes for your subscription.

1. Log into your account.

2. Click the Manage Subscriptions - This is where you can edit your account.

3. Scroll down to the Discount Code tab. Input the code and click apply the discount.

If you're still having trouble, feel free to reach out to customer service and they'll be more than happy to help you out.

How to Manage a Recurring Order Subscription

Feel free to watch the video above to see how to pause and restart recurring order subscriptions. You can also reach out to our customer service team and they'll be more than happy to pause it for you.

How to Manage a Recurring Order Subscription

We're sorry to see you go! But we understand. You can view the video above or follow these steps to cancel your subscription:

1. Log into your account.

2. Click the Manage Recurring Order.

3. At the bottom, click the Cancel Subscription.

If you're still having trouble, feel free to reach out to customer service and they'll be happy to help you out.

How to Manage a Recurring Order Subscription

To manage your account watch the video above or simply follow these steps:

Log in to your account.Look for where it says account details.Click on the tab that says Manage recurring order.

This should allow you to manage and update anything to your account. If you're still having trouble, make sure to contact customer service and they'll be happy to help you out.

You can easily add new products to your existing recurring subscription. Follow the following easy steps.

1. Log into your account.

2. Visit the product page of the product that you would like to add to your existing subscription.

3. Add the product to your existing subscription in red.

We're glad you asked. The recurring order feature is a great way to make sure you get a regular shipment of the best damn jerky on the planet. Plus, you save 5% on every order.

The process to create a recurring order is very similar to a normal order. The only difference is selecting the box for Recurring Order & Save on the product page. Feel free to build a cart full of different products.

Learn more about Subscribe & Save.

Rewards

When you redeem rewards for a discount code, a window will pop up with your unique code. You will also receive an automatic email with the code. Make sure to copy and paste the code to use at checkout.

Additionally, you can view your full rewards history with discounts codes by logging into your account and visiting the rewards page. Click Rewards History to view your full history and coupon codes.

As a Rare Tier member and perk, you have the ability to send a free People’s Jerky Gram to anyone. Once you reach the Rare Tier, we will send you a unique code via email for 100% off a People's Jerky Gram. All you have to do is add a People’s Gram to your cart AND apply the unique code to redeem.

If you have any issues or never received the email with the code, don't hesitate to reach out.

Well, that is not good. We're here to help. Here are a few common issues to try before reaching out for help.

The code has to be copied exactly as given. This includes spaces, dashes, numbers, capital, etc.At this time, only one coupon code can be used at a time.Most coupon codes can only be used once per customer.If the coupon code is for a free bag, you must add the bag to your cart before checkout for the savings to appear.

If you're still having issues, feel free to contact our customer service team.

Don't worry! We can help, just contact our customer service team and we'll gladly help you out.

Unfortunately, our system does not allow for multiple codes to be used at checkout, but the points don't expire so you can use a redeemed code for another purchase!

Did you leave a review but your rewards points aren't showing up in your account? There are a few reasons this can happen, but rest assured we'll make sure you get your points.

Feel free to reach out to our customer service team.

It's super easy! Click here to sign-up for the Rewards Program.

Make sure to sign up with the same email as your previous orders to use all your existing points.

Yes, we do!

When you sign up for the rewards program, make sure to include your birthday! If you happen to bypass that, don't panic! Just send us an email and we'll be more than happy to add your birthday to your profile.

Redeeming your rewards points is easy! Just make sure to redeem the correct order type: One-Time Order versus Recurring Orders. Watch the videos below to see how!

One-Time Orders

Recurring Orders

Feel free to reach out with any additional questions.

Account

Feel free to contact our customer service team and we can take care of you. Make sure to include your current email address and the desired new email address.

No worries, we're here to help! There are a couple things that might be happening when you are unable to your account.

Even if you've placed an order before and signed up for our marketing emails, you still need to create an account on our website. Make sure to create the account with the email associated with your order. This way all of your order information and loyalty points are saved.

Register

You can click here to create an account: If you've created an account on the page above and are still having issues logging in, you can use the "lost your password" link to reset your password. An email will be sent to your email with the ability to update your password. Make sure to check your spam folder as sometimes the auto email can be blocked.

Feel free to reach out with any additional issues or questions.

It's super easy.

Visit the account page page and hit "Forgot Password."

An automatic email will be sent to your email to reset the password. Remember to check your spam folder when you're waiting for your password link, it will sometimes go straight to spam!

Orders

Discount codes never expire, so feel free to save for your next order. If you have a special need or request don't hesitate to reach out.

You may have redeemed from the wrong tab, go ahead and contact our customer service team and they'll gladly help you out!

On the cart drawer page, there will be a line that reads "Add a gift note." Insert your gift message here and we will include this in the order. Additionally, when a gift note is added to the order no pricing will be included in the order.

We have expanded a bit on where you can purchase our jerky, as you can see most customers love online shopping and that is why we've made it accessible for everyone. If you do happen to purchase through our website, we do have a reward system you can take advantage of and save an extra 5% for having a subscription.

You can find our jerky in Amazon, Walmart, and of course right here on our website.

Now if you happen to live or are stopping by LA we are open to the public on weekdays from 6:00 AM-2:30 PM.

We apologize, mistakes do happen from time to time. If you receive the wrong items, take a picture of your items and packing slip and email them to our customer service team and we'll get right on it!

At this time, we do not offer any military discounts. We do offer discounts every once in a while via our email list. Be sure to sign-up to receive emails on our website.

We offer free shipping to orders $85 and over. Remember if your order is $85 and you add a coupon that brings it lower than the free shipping requirement, it'll automatically add the shipping cost.

If your order has not been processed to ship yet, send us an email and we'll be happy to cancel your order.

If your order has been shipped, unfortunately, we are unable to cancel the order. You would need to wait to receive the package and then send it back to:

Attention: Returns

People's Choice Beef Jerky
1132 E. Pico Blvd. 
Los Angeles, CA 90021

Once we receive it, we'll issue a full refund to any unopened items, make sure to include a note of the address, the order number, and reason for returning.

If you are having a specific issue, feel free to contact our customer service team.

Business

We place great value in our team of independent distributors and retailers. They are an integral part of our success and relationship with our loyal customers.

Feel free to contact our customer service team for more information.

We most definitely offer co-packing and/or private label services; it is an important part of our business.

We evaluate each opportunity on a case-by-case basis.

Feel free to contact our customer service team.

Shipping

Oh no! Mistakes happen and we're here to help.

Please contact us as soon as possible so we can prevent the order from shipping out.

Unfortunately, if your order has already been shipped, there's no way we can recall the package. Hopefully, the item will be return to send in which case we can issue a refund.

Oh no! If the carrier has lost your package feel free to contact us. We'll be more than happy to help you out.

Porch pirates are a thing now and we understand the frustration. If you caught someone stealing your package, please reach out to our customer service team and we will take care of you.

Every once in a while, a package will be damaged during transit. No worries, we're here to help! Please send an email with a picture of the damaged package and we'll take care of you!

This means you're a local, willing to make the drive, or you just happened to have stumbled upon us! Which are all great!

if you've already placed the order online...

If you've already placed the order online and would like to pick it up in person, please email us or give us a call at (213) 627-8633 to coordinate the pick-up.

If you're looking to place a new order...

If you are looking to place a new order, feel free to email us or call your order and we can prepare it for pick-up. We accept cash or credit/debit on will-call orders.

We apologize your order is taking longer than usual, orders are typically processed in 1-2 business days (the majority of orders within 1 business day). If the order is placed on a Friday, your order may not ship until Monday. If the order is placed on a weekend or holiday, the order will ship the next business day.

You should have received a confirmation email with your order information and tracking number. Make sure to check your spam folder. If you still haven't received anything, please email us and we'll take care of it.

No longer want the jerky?

We are more more than happy to issue a refund on any unopened orders that are returned to the address listed below. Please include the packing slip and request for refund detailed inside.

We will issue the refund immediately upon receipt and the funds usually return within 3-5 business days. 

Attn: Returns
1132 E. Pico Blvd. 
Los Angeles, CA 90021

Additionally, return shipping costs and other incidental fees are the sole responsibility of the customer unless the item was defective or shipped in error.

If you have a specific issue with the product feel free to contact our customer service team.

If you're curious about the breakdown of shipping costs, we're here to provide some insight. 

Standard Shipping: 1-10 business days - We charge a $5 flat rate cost on all standard orders under $85 no matter what size. Free standard shipping on all orders $85 or more unless a different shipping method is selected at checkout. 

At checkout, you will see each shipping option with an associated cost based on your order size and shipping destination.

We work hard to get the jerky to our customers as quickly as possible. Orders are typically processed in 1-2 business days (the majority of orders within 1 business day). If the order is placed on a Friday, your order may not ship until Monday. If the order is placed on a weekend or holiday, the order will ship the next business day. **Note: During peak periods (ie. Valentine’s Day, Father’s Day, Christmas Season) orders may take 2-4 business days to ship out.

Here's how it breaks out... Standard Shipping: 1-10 business days All orders are shipped with Standard Shipping unless otherwise selected by you at check-out.The transit time depends on your distance from Los Angeles. You will receive tracking information with your carrier and an estimated delivery time as soon as we process your order. USPS Priority Mail: 1-3 business daysHere's a great resource to calculate USPS shipping times: https://www.usps.com/priority-mail/map/Our shipping zip code here in Los Angeles is 90021. UPS Ground: 1-5 business daysHere's a great resource to calculate shipping times: https://www.ups.com/us/en/shipping/services/domestic/ground.pageOur shipping zip code here in Los Angeles is 90021. Please note, these are ESTIMATED delivery times provided by USPS and/or UPS. We are not responsible if the carrier is not able to deliver within their given timeframe. At checkout, you will see each shipping option with an associated cost based on your order size and shipping destination.  Click here for more information on shipping costs.

Can't wait that long? Feel free to stop by our Downtown Los Angeles factory anytime during operating hours to pick up the jerky fresh from the source. We are open Monday - Friday from 6:00AM to 2:30PM.

Ugh. Shipping. Such a drag, we know, but how convenient to have it delivered right to your front door or work place.

We charge a small shipping fee as a way to offset our shipping costs which are normally well above the $5. This way we can keep our prices on the jerky as competitive as possible.

Ready to step up to the plate? We offer FREE STANDARD SHIPPING on all orders over $85.

Don't worry, we're here to help. If your package was marked as delivered but never turned up there's most likely a few reasons. 

Sometimes the USPS/UPS will update the tracking as delivered when in fact they haven't dropped it off yet. We recommend giving it 3 days time. If nothing shows up after 3 days, reach back out and we'll either send a replacement or issue a refund. Maybe someone else in your household or maybe a neighbor received it?If you happen to come across your USPS person, you can always ask them as well.

If none of these options work, feel free to contact us and we'll do our best to find the missing jerky!

We love that we’re getting more and more attention from places beyond our neighborhood here in Downtown Los Angeles. At this time, we only ship to the United States and U.S. territories, military addresses (FPO/APO/DPO), and Canada.

Product

The Big Slab jerky is part of our Classic line. You can view all three flavors by clicking here. Make sure to select Big Slab Bag (15-CT) to get the slabs of jerky.

At this time we do not use grass-fed beef. That being said, we source all our beef in the USA from highly-selective, small ranchers.

We exclusively partner with suppliers that share our core philosophy: doing the right thing can be beneficial to all and helps customers and communities thrive in a safe, responsible, and sustainable way. This includes requiring all beef suppliers to meet the following quality standards: demonstrate a real and accountable commitment to animal care and handling; uphold the highest of food safety standards to deliver a wholesome product, no corners cut; and a commitment to the long-term sustainability of both the food chain and the environment.

Our Old Fashioned, Carne Seca, and Tasting Kitchen lines all come from 100% Angus Beef throughout the Midwest. The Angus beef has excellent marbling adding a richer flavor profile to the meat.

Our Classic line comes from beef sourced in California and is a generally leaner cut for our famous "Big Slabs."

Our jerky can last up to a year from when it was made. You can check this date on the back of the bag near the bottom, where there is a sell by date.

Opening the jerky will not affect sell by date. Our bags are resealable, make sure to remove as much air from the bag so your jerky doesn't dry up. You can learn more about how to store your jerky by clicking here.

Nope! Our jerky is 100% shelf-stable in a cool, ambient environment. It does not require any special handling or refrigeration. The best way to maintain freshness of the jerky is to keep it in an air-tight bag.

For our friends that are living that gluten-free lifestyle, we have several options that are 100% Gluten-Free. Check out any of the following products that are guaranteed to be free from any gluten. 

Any product from the Old Fashioned line.

Any product from the Carne Seca line.

You can also shop all of our Gluten-Free products by clicking here.

Heck yeah we do!

We have a whole range of products that are All-Natural, Keto-Friendly, Gluten-Free, High in Protein, Soy-Free, Dairy-Free, Sugar-Free, Preservative-Free, and Free from Artificial Ingredients.

You can view all of our Keto-Friendly, Sugar-Free jerky options here: https://peopleschoicebeefjerky.com/collections/keto-friendly-sugar-free

The Classic and Old Fashioned product lines are two of our most popular products. Below is a definition of the two. Make sure to visit the product pages to see photos and videos of the differences.

Old Fashioned (Click here to view the Old Fashioned - Original Flavor)

Thicker cut of meatDrier, More Traditional StyleVery Simple Spice Mix, Sugar-Free

Classic Line (Click here to view the Classic - Original Flavor)

Thinly CutSlab Style JerkyContains Soy Sauce, Sugar, Liquid Smoke

By definition, the “Old Fashioned” jerky is a drier, tougher-style jerky. It’s actually inspired by recipes and a handmade process that dates back to the 1920s. Additionally, there are a couple reasons for the drier texture.

There is no added sugar, corn syrups, or artificial ingredients that are often used to soften more commercial style jerky.

Secondly, we employ a traditional, handmade process that dries the jerky to a level that doesn’t need preservatives or nitrates to keep it shelf stable.

Lastly and more importantly we have a lot of customers that love that extra dry style.

General

We love to hear what you have to say (but only if it's good, jk). There are two different ways to leave a review.

Option #1

An automatic email is generated after each purchase which will allow you to leave a review on the products that you purchased. Your review when submitted through the email will automatically add rewards points to your account.

Option #2

You can also visit the product page on our website and scroll down to the review section where you can leave a review directly on the product page. If you submit a review this way, please email our customer service so we can manually add rewards points to your account. Limit one review per product.

The best way to reach us is at info@peopleschoicebeefjerky.com but you can also call us at (213) 627-8633. We are open from Monday-Friday from 6:00 AM- 2:30 PM PST.

Unfortunately, we are unable to accommodate tour requests at this time, but you are more than welcome to stop by to see the operation. I'm sure someone will let you peek your head in. Plus, you can purchase fresh batches of jerky!

Try before you buy, right? We wish we could offer free samples because we're confident that once you try our jerky, you'll be hooked.

Unfortunately, free samples can be costly for a small business and our goal is maintain our prices as low as possible. Our 2.5 OZ bags are a great way to try small quantities of different flavors before ordering the larger sizes.

We also have the "One of Everything" Jerky Box which is a great way to sample a little bit of everything.

We also offer discounts and offers through our emails, so make sure to sign up to receive emails. 

We currently partner with local charities here in the Los Angeles area and are always looking for new causes that are doing great work for the community. We evaluate each opportunity on a case by case basis. Feel free to contact our customer service team.

We source all our beef in the USA from highly-selective, small ranchers.

We exclusively partner with suppliers that share our core philosophy: doing the right thing can be beneficial to all and helps customers and communities thrive in a safe, responsible, and sustainable way. This includes requiring all beef suppliers to meet the following quality standards: demonstrate a real and accountable commitment to animal care and handling; uphold the highest of food safety standards to deliver a wholesome product, no corners cut; and a commitment to the long-term sustainability of both the food chain and the environment.

Our Old Fashioned, Carne Seca, and Tasting Kitchen lines all come from 100% Angus Beef throughout the Midwest. The Angus beef has excellent marbling adding a richer flavor profile to the meat.

Our Classic line comes from beef sourced in California and is a generally leaner cut for our famous "Big Slabs."

We have some of the most passionate and loyal fans in the world. Rather than force our customers to pay attention to flash sales, discounts, and offers, we strive to offer the lowest prices year around. With that said, we do offer two big promotions a year: once during the holidays and once in the summer.

Make sure to sign up for our e-newsletter and follow us on social media to make sure you're up to date on all the latest news and deal!

Sign up for our e-newsletter on the website and follow us on social media. 

Facebook

Twitter

Instagram

Our jerky is 100% shelf-stable meaning it requires no refrigeration once opened. The best way to keep your jerky tasting fresh is to store it in an air-tight bag. The jerky will tend to dry out gradually as it becomes exposed to air, but it will remain 100% safe to consume.